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COA Route Changes Map

Greenlink's Plans for Expansion


As a result of the Comprehensive Operations Analysis (COA), Greenlink is moving forward with many route changes that will improve service efficiency. However, all the recommendations from the COA were revenue-neutral – meaning that they did not require additional funding and could be achieved using Greenlink’s current budget. This means that the route changes will not include improvements such as extending hours, increasing frequencies of bus service, or establishing new routes to unserved areas.
 
This is where the five-year Transit Development Plan (TDP) comes into play. The presentation that Connetics Transportation Group, the consulting firm hired by GTA to draft the TDP, made at the December board meeting is available on Greenlink’s website. It includes some possible service expansions that Greenlink could consider implementing in the next five years and demonstrates how Greenlink can further be a value-added component to the quality of life in Greenville County.
 
The TDP is in the draft process, so the recommendations are still in draft form. Nevertheless, any new improvements will depend on the support of the community in order to accomplish these new expansions.

Greenlink Customer Video

Greenlink is Different than Driving


Take a moment to watch a video about current Greenlink customer Mary McGowan and her experience using Greenlink to get to work. You can also read her recent op-ed in the Greenville News.

Greenlink Customers

Greenlink Customer Satisfaction Survey Results


As a fall-semester project, graduate students in Clemson University’s Master of City and Regional Planning program designed a customer satisfaction survey and administered the survey to Greenlink passengers. The survey results are available on Greenlink’s website. Riders seem most satisfied with Greenlink’s drivers, the current fare structure, the downtown transit center facilities, and transfer reliability. Greenlink customers are least satisfied with the hours of operation and buses being on time/waiting time. Greenlink knows customers would like longer hours, and extended hours are of big consideration in the TDP (as mentioned above).
 
Greenlink plans to re-administer the survey after the route changes have been implemented in summer 2018 to calculate how the efficiency improvements impacted customer satisfaction.

Greenlink Customers

New to the Greenlink System?


Greenlink offers new customers the opportunity to familiarize themselves with our vehicles and boarding procedures in a controlled, relaxed environment prior to their first time riding Greenlink. Because vehicles used for orientation sessions are not actively in service, they also allow ample time for passengers with disabilities to get acquainted with the vehicle features designed to assist and protect them.
 
The orientation session lasts approximately one hour and covers:

  • How to plan a bus trip
  • How to board and pay the fare
  • How to ride and signal a stop request
  • How to load and unload a bicycle on the bicycle rack

 
The passenger orientation is provided on an individual basis by request, so if you are interested in scheduling an orientation session, please contact our office at 864-298-2756 or by e-mail at nmcaden@greenvillesc.gov

Sponsor a Fare Free Day


Greenlink offers sponsorship opportunities for your business to brand a “Fare Free Day” for Greenlink’s customers! Get your name associated with an event that helps get Greenville County residents to work, school, medical appointments and more. Sponsorship pricing includes bus advertising opportunities. Contact nmcaden@greenvillesc.gov to learn more.

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