Why did the Greenville Police Department decide to offer this program?
While conducting research on how law enforcement agencies in other cities resolve citizen complaints, the GPD command staff discovered that cities like Denver, Pasadena and New York have had considerable success with mediation. After learning that the cities with mediation programs reported increased levels of satisfaction for both complainants and officers compared with traditional complaint-handling processes, Chief Miller decided to approach UMC about developing a similar program for Greenville.

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1. Why did the Greenville Police Department decide to offer this program?
2. How does the program work?
3. How long does the mediation process take?
4. Is there a cost to participate in the program?
5. How do I submit a complaint?
6. What types of citizen complaints are eligible for the program?
7. What are the benefits of mediation versus a more traditional method of complaint-handling?
8. What are the police department’s goals for the program?